Question 1

Where is Kua Finca Río La Miel?

Accepted Answer

In Norcasia, Caldas, Colombia, on the banks of the La Miel River and near the Manso River.

Question 2

How do guests arrive?

Accepted Answer

By car to the agreed port (usually Puerto de Playa Alta) and by boat along the river for the final stretch.

Question 3

Why must guests arrive before sunset?

Accepted Answer

For navigation safety we do not run boat transfers after 6:00 p.m.

Question 4

Is boat transportation included?

Accepted Answer

Yes. From Puerto de Playa Alta we include up to two pickups and two drop-offs. From Puerto de La Habana, one of each. Additional transfers have an extra charge.

Question 5

How many guests can stay?

Accepted Answer

Up to 11 guests.

Question 6

Is the property shared with other groups?

Accepted Answer

No. The estate is rented entirely to a single group.

Question 7

What food should guests bring?

Accepted Answer

Guests bring the groceries for their stay. There are no shops or restaurants nearby.

Question 8

Is breakfast included?

Accepted Answer

Yes, breakfast is included.

Question 9

Does the staff prepare lunch and dinner?

Accepted Answer

Breakfast and general cleaning are included. Lunch, dinner or other meals can be arranged for an additional charge with prior coordination.

Question 10

Is internet available?

Accepted Answer

Yes, we have Starlink. Performance can vary with weather and the number of connected devices.

Question 11

Are pets allowed?

Accepted Answer

Yes, with prior approval.

Question 12

Can children stay?

Accepted Answer

Yes. We recommend constant supervision due to the proximity to the river.

Question 13

Are activities included?

Accepted Answer

The cacao experience is complimentary for staying guests. Other activities are optional, carry an additional cost and require prior coordination.

Question 14

Does the on-site team speak English?

Accepted Answer

Alexandra and the on-site team communicate primarily in Spanish. Written coordination can be supported with translation tools when necessary. We recommend keeping important arrival details in writing.

Question 15

Can minors travel to Kua?

Accepted Answer

Yes. Minors must travel with their parents or legal guardians. When applicable, a signed and authenticated authorization from the parent or legal guardian who is not travelling with the child must be provided.

Question 16

Child protection and ESCNNA

Accepted Answer

Kua Finca Río La Miel rejects the commercial sexual exploitation of children and adolescents in travel and tourism and applies prevention and protection measures in accordance with Colombian law.

Question 17

Are wildlife sightings guaranteed?

Accepted Answer

No. Sightings are possible but never guaranteed.

Question 18

Is there hot water?

Accepted Answer

No, there is no hot water.

Question 19

How do guests request availability?

Accepted Answer

By WhatsApp, through Booking.com or through Airbnb.

Question 20

Can guests book through Booking.com or Airbnb?

Accepted Answer

Yes. We also offer a 15% direct-booking discount via WhatsApp.

Question 21

What happens if weather or river conditions change?

Accepted Answer

Safety comes first. Some activities or transfers may be adjusted based on the conditions of the day.

Everything you need to know before your trip.